Frequently Asked Questions (FAQ)

1. Where do you ship to?

We currently ship only to the United States and France. Orders placed with delivery addresses outside these countries will not be accepted.

2. How long does shipping take?

Orders are processed within 1–3 business days. After shipment, delivery takes approximately 7–9 business days depending on the destination and local logistics conditions.

3. How much is shipping?

We offer the following shipping rates:

  • Orders of $149.99 USD or more qualify for free shipping
  • Orders below $149.99 USD will be charged a $9.99 USD shipping fee

Shipping costs are displayed at checkout before payment is completed.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment online in real time.

5. Can I cancel or change my order?

Orders can only be canceled or modified before they are shipped. Once the order has been dispatched, changes are no longer possible, and the order must follow the return process.

6. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original packaging. Refunds are processed after inspection.

7. How long do refunds take?

Approved refunds are processed within 1–5 business days to the original payment method. The exact time may vary depending on your bank or payment provider.

8. What payment methods do you accept?

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • JCB
  • Discover
  • Diners Club

All payments are securely processed through encrypted payment gateways.

9. Is my payment secure?

Yes. All transactions are protected with industry-standard encryption. We do not store full payment card details.

10. Do you charge in my local currency?

All payments are charged in USD (United States Dollar). Your bank may convert the amount into your local currency based on exchange rates.

11. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect product, please contact our support team immediately with your order details and photos. We will arrange a replacement or refund.

12. How can I contact customer support?

You can contact our customer support team via email or through our contact form. We aim to respond within 24–48 business hours.

Customer Service Email: assist@grymodern.com
Address: 19 Scherpa St #C, Agawam, MA 01001, USA
Telephone: +1 (413) 886-2953
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)