Refund policy

Return & Refund Policy

1. Return Conditions

We offer a 30-day return period beginning on the date your order is delivered.

To qualify for a return, the product must be unused, undamaged, and returned in its original packaging with all included accessories. Items that show signs of use, have been altered, or are not returned in their original condition may not be accepted.

2. How to Request a Return

If you would like to return an item, please contact our customer support team and provide your order information.

After reviewing your request, we will provide detailed return instructions, including the return shipping address and any additional requirements.

Unless the return is due to a defective, damaged, or incorrectly shipped product, customers are responsible for any return shipping expenses.

3. Refund Policy

After your returned item arrives at our facility, it will be inspected to confirm that it meets our return requirements.

If your return is approved, the refund will be issued to the original payment method within 1–5 business days. Depending on your financial institution or payment provider, it may take additional time before the refunded amount appears in your account.

4. Replacement of Items

We are happy to replace products that arrive damaged, defective, or different from the item ordered.

If you require a replacement of the same product, please contact our customer support team so we can assist you with the exchange process.

5. Delayed Refunds

If your refund has not been received after the expected processing period, we recommend first contacting your bank, credit card issuer, or payment service provider, as processing times may vary.

If you have already done so and still have not received your refund, please contact our customer service team for further assistance.

6. Order Cancellation Policy

Orders may be canceled only before they have been processed and shipped.

Once an order has been dispatched, it can no longer be canceled. If you no longer wish to keep the item, you may request a return after the package has been delivered, provided it meets our return eligibility requirements.