Order Cancellation Policy
1. Order Cancellation Window
Orders can only be canceled before they are processed or shipped. Once an order has entered the processing or shipping stage, it can no longer be canceled.
We recommend contacting us as soon as possible if you wish to cancel your order.
2. How to Request a Cancellation
To request a cancellation, please contact our customer service team with your order number and relevant details. We will confirm whether the order is still eligible for cancellation.
3. Eligible Cancellations
An order may be canceled if:
- It has not yet been processed
- It has not been shipped
- The cancellation request is made within a reasonable time after purchase
If the cancellation is approved, a full refund will be issued to the original payment method.
4. Non-Cancellable Orders
Orders cannot be canceled if:
- The order has already been processed or shipped
- The item is already in transit
- The order includes customized or special-order items (if applicable)
In such cases, the order may still be eligible for return after delivery, according to our Return & Refund Policy.
5. Refund Processing
If a cancellation is approved, refunds will be processed within 1–5 business days to the original payment method.
The actual time for the refund to appear in your account may vary depending on your bank or payment provider.
6. Changes to Orders
We may be able to modify order details (such as address corrections) only if the order has not yet been processed. Once processing begins, changes are no longer possible.
7. Contact Information
If you need to cancel or modify your order, please contact our customer support team as soon as possible.
Customer Service Email: assist@grymodern.com
Address: 19 Scherpa St #C, Agawam, MA 01001, USA
Telephone: +1 (413) 886-2953
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)