Payment Policy
1. Accepted Payment Methods
We accept the following secure payment methods:
- Visa
- Mastercard
- American Express (Amex)
- JCB
- Discover
- Diners Club
All payments are processed through secure and encrypted payment gateways to ensure transaction safety.
2. Payment Security
All transactions are protected using industry-standard encryption technology. We do not store or have access to your full payment card details. Payment information is handled directly by our payment service providers.
3. Payment Timing
Full payment is required at the time of order placement. Orders will not be processed or shipped until payment has been successfully confirmed.
If a payment is declined, the order will not be completed.
4. Currency
All transactions are charged in USD (United States Dollar). If your bank uses another currency, the final charge may vary slightly depending on exchange rates and bank fees.
5. Refunds
If a refund is approved (for example, due to return, cancellation, or order issue), it will be processed to the original payment method within 1–5 business days.
The exact time for funds to appear in your account may vary depending on your bank or payment provider.
6. Failed or Delayed Payments
If your payment fails or is pending, please check with your bank or payment provider. If the issue continues, you may contact our customer support team for assistance.
7. Contact Information
If you have any questions regarding payments or refunds, please contact our customer service team.
Customer Service Email: assist@grymodern.com
Address: 19 Scherpa St #C, Agawam, MA 01001, USA
Telephone: +1 (413) 886-2953
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)