Terms of Service


Privacy Policy

1. Overview

Protecting your privacy is important to us. We are committed to handling your personal information responsibly and in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and all other applicable data protection laws.

This Privacy Policy describes how we collect, use, disclose, store, and safeguard your personal information when you access our website or purchase our products.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following types of personal information:

  • Personal identification details, including your first and last name

  • Contact information such as your email address and telephone number

  • Billing and delivery addresses

  • Order history and purchase records

  • Payment-related information (payments are processed securely by third-party payment providers; we do not retain complete payment card information)

  • Technical information, including your IP address, browser type, operating system, and device details

  • Website usage information, including browsing activity and pages viewed

3. Purpose of Data Processing

Your personal information is processed for legitimate business purposes, including:

  • Processing and delivering your orders

  • Managing payments, returns, and refunds

  • Responding to customer inquiries and providing support

  • Sending transactional communications, including order confirmations and shipment notifications

  • Improving the performance, functionality, and usability of our website

  • Meeting legal and regulatory obligations

  • Detecting, preventing, and investigating fraud or other security concerns

4. Legal Grounds for Processing

Under the GDPR, we process personal data based on one or more of the following legal grounds:

  • Performance of a contract when fulfilling your purchases

  • Compliance with legal obligations, including taxation and accounting requirements

  • Legitimate interests, such as improving our services and protecting against fraudulent activity

  • Your consent, where required, for example when sending promotional communications

5. Disclosure of Personal Information

We never sell your personal information.

When necessary, we may share your data with carefully selected third-party service providers, including:

  • Payment processing companies

  • Shipping and delivery partners

  • Website hosting and IT service providers

  • Analytics and marketing service providers (where permitted and with your consent)

  • Government authorities or regulatory bodies when disclosure is required by law

All third-party partners are expected to process personal data in accordance with applicable GDPR requirements.

6. International Transfers

In certain situations, your personal information may be transferred to countries outside the European Economic Area (EEA). Whenever this occurs, we implement appropriate safeguards, including Standard Contractual Clauses or other legally recognized mechanisms, to ensure your information remains adequately protected.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal, tax, accounting, or regulatory obligations.

8. Your Privacy Rights

Subject to applicable law, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information

  • Restrict or limit certain processing activities

  • Receive your personal data in a portable format

  • Object to specific types of data processing

  • Withdraw your consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the contact information provided below.

9. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, understand website usage, and improve our services. Additional information can be found in our Cookie Policy.

10. Security Measures

We maintain appropriate technical and organizational safeguards designed to protect your personal information against accidental loss, unauthorized access, misuse, alteration, or disclosure.

11. Third-Party Providers

To operate our business efficiently, we may rely on trusted third-party providers for services such as payment processing, shipping, analytics, and website hosting. These providers receive only the information necessary to perform their designated services.

12. Changes to This Privacy Policy

We reserve the right to revise this Privacy Policy from time to time. Any updates will be published on this page together with the updated effective date.

13. Contact Information

If you have any questions regarding this Privacy Policy or the way your personal information is processed, please contact us.

Customer Service Email: assist@grymodern.com

Address: 19 Scherpa St #C, Agawam, MA 01001, USA

Telephone: +1 (413) 886-2953

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)